Dealing with Conflict in the Workplace

L2 Level 2
Part Time
Contact us for dates
City Centre Campus, Cardiff

About this course

This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills
to work safely, confidently and effectively within difficult or conflict situations that occur in the workplace and public facing roles. 

What you will study

Topics include:

  • How to overcome blocks to communication
  • Using effective communication to signal non-aggression
  • Health & Safety at Work Act 1974 & workplace violence
  • ‘Risk’ & ‘hazard’ and the causes of workplace violence
  • Recognising threatening situations
  • Recognising & dealing with high risk situations.
  • Working with customers
  • How to support colleagues and share good practice
  • Reporting & recording workplace violence incidents

Assessment is via a 30 question multiple choice examination paper. 

Key information

Start date

Contact us for dates

Time of day

Day Time

Part Time

7 hours per week


City Centre Campus, Cardiff
Maps & directions

Course code



Dealing with Conflict in the Workplace

Need to know

Why Choose Us

Why choose CAVC for Business

We are dedicated to putting learning and development at the heart of every organisation. Find out how we can support your career and business now, and in the future
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Employer Partnerships

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Our award winning apprenticeship programmes are designed to support your business by providing your employees with on-the-job practical skills and qualifications

Next steps

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City Centre Campus, Cardiff
City Centre Campus, Cardiff

City Centre Campus,

Dumballs Road,


CF10 5FE