ILM Level 3 Award The Support Service Manager

L3 Level 3
Part Time
30 January 2025 — 26 March 2025
City Centre Campus, Cardiff
£: This course is free for unemployed adults or adults in receipt of specific benefits. If eligible, you do not pay the 'Course fee' listed under 'Course fee per year'. A registration fee of £10-40 may be charged. Any professional registration fee / exam fee / other fee listed will need to be paid for. Financial support for these costs may be available. To find our more go to www.cavc.ac.uk/PartTimeFunding

About this course

The ILM Level 3 Award is a nationally recognised qualification that has been designed for team leaders and first-line managers or those who wish to have a coaching role in their organisationLearners develop their coaching knowledge, skills and understanding to enhance their ability and confidence in coaching. 


The purpose of this course is to develop your understanding of support services within the context of your own organisation to ensure quality and performance standards are maintained. By understanding the process and methods used you can improve your own effectiveness in achieving results.


Interested? Click the subheadings below for more information! 

What you will study

To gain your ILM Level 3 Award qualification, you will be required to attend 2x mandatory face-to-face classes, 1x online tutorial day and self-study to write 2x Unit Assignments (approx. 1200 words per assignment) to set deadlines. 

Day 1: 30th January 2025

Day 2: 27th February 2025

Day 3: 26th March 2025

Tutorial to be scheduled directly between you and your ILM Tutor once the course has commenced


Units Covered in this qualification: 

  • Unit 331: Understanding Support Services Operations in an Organisation

  • Unit 326: Understanding the Communication Process in the Workplace


Once you have passed, you will receive a nationally recognised certificate and a digital accreditation badge. 

Course fee per year

Part-time enrolment fee: £40.00

Course Fee: £620.00

Exam Fee: £105.00

Entry requirements

Course and Enrolment Fee payment to be made upon enrolment

To be eligible for this qualification, you must:

  • be in employment in a Supervisor, Team Leader or First Line Manager role (due to the reflective nature of the qualification assignments)
  • upload a minimum 100-word Personal Statement when applying to outline your interest in obtaining this qualification
  • upload evidence of your highest qualification to date e.g. GCSE or Degree Certificate All applications, personal statements and qualification evidence will be assessed by our Course Tutors.

The team will then be in touch to confirm your overall suitability for this level of ILM qualification. Please note that we cannot process applications without a Personal Statement.

Important points

  • The College welcomes contact with parents/guardians of students who are under 18.
  • Additional support is available for students with learning difficulties and disabilities.
  • Cardiff and Vale College is committed to inclusion and values diversity. We are determined to promote equality of opportunity and to treat everyone fairly and with respect.
  • Cardiff and Vale College reserves the right to make changes to this course without prior notice.
  • Course fees are subject to change. Your fee will be confirmed prior to enrolment.
  • All courses are accurate at the time of upload or print.
  • Courses can only run if there are sufficient numbers.
  • Please note, if you choose three or more course choices, then you may be referred for a careers appointment first. This does not apply to A Level or GCSE choices.
Key information

Start date

30 January 2025

End date

26 March 2025

Time of day

Day Time

Part Time

7 hours per week

Location

City Centre Campus, Cardiff
Maps & directions
£: This course is free for unemployed adults or adults in receipt of specific benefits. If eligible, you do not pay the 'Course fee' listed under 'Course fee per year'. A registration fee of £10-40 may be charged. Any professional registration fee / exam fee / other fee listed will need to be paid for. Financial support for these costs may be available. To find our more go to www.cavc.ac.uk/PartTimeFunding

Course code

CSILM3SSM
L3

Qualification

City & Guilds Level 3 Award in Leadership and Management

Locations

City Centre Campus, Cardiff
City Centre Campus, Cardiff

City Centre Campus,

Dumballs Road,

Cardiff,

CF10 5FE